United States
Year of investment
Company Information

Dialpad is a cloud-based business multi-medium communication system and contact center that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. They bring simplicity to the professional phone experience. Built on an agile microservices architecture, Dialpad's products span video meetings, cloud call centers, sales coaching and dialers, and enterprise phone systems built on a single unified platform - and are all infused with the latest AI technologies to help every business make smarter calls. Some of the most innovative companies across the globe use Dialpad, including: WeWork, Uber, Motorola Solutions, Domo and Xero.

Our perspective

The combined UCaaS/CCaaS industries have an estimated USD$40 billion-$50 billion total addressable market, and we view cloud products as being in the early stages of adoption. Flexible cloud offerings provide a compelling value proposition by being faster, cheaper, and offering a better end user experience. Fundamentally to this market, we believe that Dialpad provides a truly differentiated offering versus monolithic SaaS and legacy incumbents. We believe that Dialpad’s single platform, combining a UCaaS and CCaaS platform built in a modular microservices architecture on a single code base, is unique in the market, and gives them a sustainable competitive advantage. This deep technological advantage is further highlighted by their deep partnerships with telecom incumbents such as Softbank and T-Mobile.

Lastly, Dialpad is run by an experienced management team led by Craig Walker. The management team and founders of Dialpad have spearheaded the VoIP divisions of Google, Microsoft, and Yahoo, and have taken their deep-rooted knowledge in the sector to build a world class business.